Water & Water Supply
Dispatcher
Pay Rate:
Pay Frequency:
$20.65
Hourly
Are you a proactive team player who thrives in fast-paced environments with excellent communication skills and quick thinking? Consider applying for our Dispatcher role. You'll be the glue that holds everything together, maintaining accurate logs and ensuring seamless information flow in our department, coordinating responses for routine operations and emergencies. Join us and be the vital link in our team's success. Apply now!
Responsibilities:
Receives calls and messages by radio and telephone and records incoming messages;
Dispatches personnel and vehicles by radio or telephone and records the time, location and type of action taken and personnel involved;
Maintains constant radio contact with personnel to keep track of their locations and progress;
May maintain radio contact with other city departments;
Establishes and maintains appropriate records, files and log books pertaining to calls received, messages taken and actions dispatched and completed;
Reviews and checks on the completion of the dispatched message by radio or telephone;
Receives complaints, interviews callers concerning complaints and problems, refers them to the proper authority and records the call;
Reports to supervisor when communications equipment needs to be serviced;
May perform keyboard computer data entry and related clerical work if required by the department of assignment;
Performs other related work as required.
Department:
Water & Water Supply
Job Type:
Location:
Full Time
Albany, NY
Residency Required Within 180 Days of Hire:
Yes
Requirements
*These are the minimum qualifications necessary by law to be considered for this position. If you do not have the needed experience or equivalent experience required for this role, kindly consider applying for another position with us.
Good knowledge of the operation of radio and telephone equipment;
Familiarity with dispatching terminology, procedures and equipment;
Ability to remain calm in emergency or stress situations;
Ability to learn geographic areas in the municipality;
Ability to understand and follow oral and written directions;
Working knowledge of personal computers and office equipment;
Working knowledge and competency with applicable office software;
Ability to establish and maintain simple clerical records;
Ability to prepare simple reports;
Minimum Qualifications:
(A) Graduation from high school or possession of a high school equivalency diploma; OR
(B) One (1) year of full time paid experience in the operation of communications equipment; OR
(C) Any equivalent combination of training and experience.