Water & Water Supply
Customer Contact Specialist (NY HELPS Program)
Pay Rate:
Pay Frequency:
$44,340 - $62,670
Annually
Under general direction of the Computer Systems Coordinator, this position is primarily responsible for maintaining meter inventory records and peripheral equipment on a computerized system. Unique to this position is the interaction with city residents, departmental staff and independent contractors to facilitate the coordination of water meter repairs, customer requests and complaints while ensuring compliance with city regulations. Explanation of office policies or applicable regulations to the public is also a duty of this position. Supervision is not typical of this class.
Department:
Water & Water Supply
Job Type:
Location:
Full Time
Albany, NY
Residency Required Within 180 Days of Hire:
No
Requirements
*These are the minimum qualifications necessary by law to be considered for this position. If you do not have the needed experience or equivalent experience required for this role, kindly consider applying for another position with us.
A. Graduation from a regionally accredited or New York State registered college or one accredited by the NYS Board of Regents to grant degrees with an Associate’s Degree in Accounting, Business Management or closely related field and one (1) year fulltime paid experience in the area of customer service or related field; OR
B. Graduation from high school or possession of a high school equivalency diploma and three (3) years full-time paid experience as described in (A) above; OR
C. Any equivalent combination of training and experience as described by (A) and (B) above.